Privacy policy

Last Updated: October 26, 2026

At Stepmart, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our customer support services.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.

1. Information We Collect

When you visit or shop at Stepmart, we may collect the following types of information:

Personal Information: Your name, billing address, shipping address, email address, phone number, and other details you provide when placing an order or contacting us.

Order Information: Details about the products you purchase, order history, payment status, shipping information, and returns or refunds.

Payment Information: Payments are processed through available payment service providers. We may receive payment confirmations and limited transaction details, but we do not store full payment card numbers or security codes unless explicitly supported by a secure payment service.

Device and Usage Information: Your IP address, browser type, device information, approximate location, pages viewed, referring websites, and interactions with our website.

Customer Support Information: Information you provide through email, live chat, telephone, or other customer service channels.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and fulfill your orders.

  • Arrange shipping, delivery, returns, and refunds.

  • Communicate order updates and respond to inquiries.

  • Provide customer support through email, phone, and live chat.

  • Maintain, improve, and personalize our website and services.

  • Detect and prevent fraud, unauthorized transactions, and other security issues.

  • Comply with applicable legal, tax, accounting, and regulatory obligations.

  • Send promotional emails or marketing communications where permitted by law and subject to your preferences.

3. How We Share Your Information

We may share your information with trusted third parties when reasonably necessary to operate our business, including:

  • Shopify: Our e-commerce platform that helps us operate our online store.

  • Payment Providers: To securely process payments and prevent fraudulent transactions.

  • Shipping and Delivery Providers: To deliver your purchases and provide tracking information.

  • Technology and Service Providers: Including website hosting, analytics, customer support, and fraud-prevention services.

  • Legal and Regulatory Authorities: When required by law or necessary to protect our legal rights and the safety of our customers.

We do not sell your personal information for money. Certain data sharing for targeted advertising or analytics may be considered a “sale” or “sharing” under some privacy laws. Where applicable, we will honor your legal rights and provide the required choices.

4. Cookies and Tracking Technologies

Stepmart and its service providers may use cookies, pixels, and similar technologies to keep our website functioning, remember preferences, understand website traffic, improve the shopping experience, and support advertising activities where applicable.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.

5. Shopify's Role

Our online store is hosted on Shopify, which provides the e-commerce infrastructure used to offer our products and services.

Information submitted through our store may be processed by Shopify and other service providers to facilitate purchases, payments, security, and related services. Their processing of information may also be governed by their own privacy policies.

For more information, please review Shopify's Privacy Policy at:

https://www.shopify.com/legal/privacy

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or anonymize it, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Opt out of certain targeted advertising, data sharing, or sales of personal information where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional emails by using the unsubscribe link included in those messages.

We will review and respond to privacy requests in accordance with applicable law. We may need to verify your identity before fulfilling a request.

To exercise your rights, contact us using the details provided below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent is legally required. If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to address it.

Parents or legal guardians who believe a child has provided personal information to us may contact us for assistance.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Your information may be processed or stored in countries other than the country in which you reside, depending on the location of Shopify and our service providers.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Stepmart

Email: Support@Stepmart.shop

Phone: +1 646-209-9464

Live Chat: Available on our website.

Business Address:
6476 N Star St
Barrow, AK 99723
United States

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Pacific Time (PT).

We will make reasonable efforts to address your privacy questions and requests in accordance with applicable law.

Thank you for trusting Stepmart with your information.