Shipping policy
Shipping policy
Last updated: March 2026
Thank you for shopping with Shopee Mart. This Shipping Policy outlines how orders are processed, shipped, and delivered within the United States.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
After placing your order:
You will receive an order confirmation email
A shipping confirmation email with tracking details will be sent once your order ships
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Locations
We currently ship to all locations within the United States, including residential and business addresses.
3. Shipping Methods & Delivery Times
Shopee Mart offers multiple shipping options:
Free Shipping: 7–12 business days
Standard Shipping: 6–10 business days
Express Shipping: 5–9 business days
Delivery timeframes are estimates and may vary depending on carrier performance, destination, weather conditions, or seasonal demand.
4. Shipping Costs
Shipping fees are calculated at checkout based on the selected shipping method.
Free shipping promotions may be available on qualifying orders or special campaigns.
5. Order Tracking
Once your order ships, you will receive a tracking number via email.
Customers can track their shipment anytime using the tracking link provided in the shipping confirmation email.
6. Address Accuracy
Please ensure your shipping information is accurate before completing checkout.
Shopee Mart is not responsible for delivery issues caused by:
Incorrect addresses
Missing apartment/unit numbers
Customer input errors
Additional shipping fees may apply for reshipment requests.
7. Lost or Delayed Packages
If your order is delayed or missing:
Please allow extra transit time during busy seasons
Contact the shipping carrier using your tracking number
Reach out to our support team for further assistance
We will work with the carrier to investigate lost shipments when necessary.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact us within 48 hours of delivery
Provide photos of the item and packaging
Our team will arrange a replacement or refund after verification
9. Split Shipments
Orders containing multiple items may arrive in separate packages depending on warehouse availability. Each shipment will include its own tracking information.
10. Contact Information
For shipping inquiries or support:
Shopee Mart Support Team
Email: support@shopeemart.shop
Phone: +1 813-737-5381
Warehouse Address:
507 S 3rd St
McGehee, Arkansas 71652
United States