Refund policy
Last updated: March 2026
At Shopee Mart, customer satisfaction is our priority. This Return & Refund Policy is designed in accordance with standard U.S. eCommerce practices and Shopify platform guidelines to ensure a fair and transparent shopping experience.
Return Window
Customers may request a return within 30 days of delivery.
To be eligible, the return request must be submitted within this timeframe.
Eligibility for Returns
To qualify for a return, items must meet the following conditions:
Item must be unused, unworn, and in original condition
Product must be returned with original packaging, tags, and accessories
A valid order confirmation or proof of purchase is required
Shopee Mart reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
Final sale or clearance products
Gift cards
Personalized or custom-made products
Items showing signs of wear, damage, misuse, or alteration
Hygiene-sensitive items where applicable
How to Start a Return
To initiate a return:
Contact our support team at support@shopeemart.shop
Include your order number and reason for return
Our team will provide return authorization and instructions
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as Shopee Mart is not responsible for lost return shipments.
Refund Process
Once your return is received and inspected:
You will receive an email notification regarding approval status
Approved refunds will be issued to the original payment method
Refund processing time: 5–10 business days after approval
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges.
If you require a different item, size, or color, please return the original item and place a new order.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery
Provide clear photos of the item and packaging
After verification, Shopee Mart will offer either:
A free replacement, or
A full refund, including applicable shipping costs
Order Cancellations
Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
Once an order has entered fulfillment, cancellation may no longer be possible.
Late or Missing Refunds
If you have not received your refund:
Recheck your bank or credit card account
Contact your payment provider or bank
If the issue persists, contact us at support@shopeemart.shop
Fraud Prevention & Compliance
Shopee Mart reserves the right to:
Refuse returns showing excessive or abusive return behavior
Deny refunds where fraud, chargeback abuse, or policy misuse is suspected
Comply with applicable U.S. consumer protection laws and Shopify platform requirements
Note:
If an order is identified as high-risk, suspicious, or fraudulent based on payment verification, billing mismatch, chargeback history, or security review:
The order may be canceled or restricted
A partial refund may be issued after deducting processing fees, payment gateway charges, and operational handling costs
Full refunds are not guaranteed for orders flagged as fraudulent or abusive transactions
This policy helps protect both customers and our business from payment fraud and unauthorized purchases.
Contact Information
Shopee Mart
Email: support@shopeemart.shop
Phone: +1 813-737-5381
Warehouse Address:
507 S 3rd St
McGehee, Arkansas 71652
United States